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stodmeister
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Direct debit charge for what?

Since February 2020 , Virgin Media have been billing me by direct debit £7 per month, I don't know what this is for .  

I am a Virgin Broadband / TV / Telephone customer and also a mobile customer but they are billed separately.

I do have a reference number for this charge but it is neither of my Media or Mobile account numbers.

Can somebody help with this issue?

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Zak_M
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Re: Direct debit charge for what?

Good afternoon @stodmeister 

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with your billing. 

 

When you check your itemised bill what is the charge showing for? 

 

Kind regards,

Zak_M

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stodmeister
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Re: Direct debit charge for what?

Hi Zak,

This charge does not appear on any bills , Media or Mobile

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Zak_M
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Re: Direct debit charge for what?

That is rather strange. 

 

I will pop you over a PM so that I can get some account information & take a further look into this for you. 

 

Kind regards,

Zak_M

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stodmeister
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Re: Direct debit charge for what?

It is very strange.

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stodmeister
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Re: Direct debit charge for what?

Thanks to Zak for sticking with me and resolving this.

After initially not being able to find details it turns out this was a handset "loan" agreement for my wife.

I did not a copy of any agreement but Zak managed to get a copy

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Martin_N
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Re: Direct debit charge for what?

We're glad to hear this is all sorted for you.

^Martin

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