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AlanR59
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Direct Debit

The Overview tab on my account shows my monthly payment is overdue yet I have a direct debit in place. I have changed the bank that the DD is taken from recently, could that be an issue?

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Beth_G
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Re: Direct Debit

Hi AlanR59,

 

Thank you for your post. I'm sorry to hear there seems to be an issue with your billing when looking at your My Virgin Media account. I'd like to help look into this with you to ensure everything is all OK on our end.

 

I've popped you over a PM so I can help you further from there.

 

Kind regards

 

Beth

Beth
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