Virgin Media Community

[Pturner63]

I hope you can help me sort this out but my Virgin mobile contract was set to run out on the 25th of February however I didn't request a PAC in this time and I'm unable to keep my old number or access my account as its been deactivated.

Is there any way possible for me to get a PAC code now and regain my old number?

This is a big problem as I have many contacts

Many Thanks in advance.

[Lee_R · Accepted solution]

Hi Pturner63 thanks for posting and welcome to our community.

I am sorry to hear that you've lost your number.  I can look into this on your behalf.  To do this I need to send you a private message.  However, I will set your expectation now, that if the SIM your number was attached to, is deactivated, we won't be able to restore the number.

Regards

Lee_R