I did not receive my new SIM on changeover and I've just spent the last 2 months having to use a pay-as-you-go phone. I am obviously still being charged for my line rental however getting in touch with the call centre with no Virgin phone during lockdown has been practically impossible. I simply cannot afford to wait on the phone using a pay-as-you-go phone. I have tried emailing and I've also tried using a third-party app called resolver and even after escalating I have had no luck.
I can't even drive to a Virgin mobile store to try and sort this out because I live in Wales and we are in a total lockdown situation.
Right now it feels right now like I'm the one paying for something that probably happened further down the chain. It's nice to know that I am not alone in my suffering.
Despite my SIM obviously not being used because it got lost in the mail. Virgin have not tempted to email or contact me in any way to find out if I'm having problems. Nor have they attempted to respond to my cries for help via email or through resolver. I am not looking to take my frustrations out on anybody I just want to get on the road to recovery.
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