Showing results for 
Search instead for 
Did you mean: 

Device Loan Plan

Joining in

How do i pay the outstanding balance on my devide loan plan(s)?


Forum Team
Forum Team

Good Evening @PJM154, thanks for your post on our Community Forums, and a very warm welcome to you!

Do you have access to your security key, that then allows you to access the details of the agreement and would also give you an insight into how much is left to pay?

You would need to access this to make any advanced payments on the handset loans.

Kindest regards,


Thanks but I don’t have the security codes as the purchase was some time ago. I did however find my annual statement sent via email, so had the agreement number and was able to work out the outstanding balance. Then I simply rang Virgin support on 789 from my mobile and was able to pay for the device plan balance over the phone.

Thanks and regards

Thanks for the updated response there PJM154, 

To clarify has this been sorted for you now?

Let us know,


Yes I paid off my outstanding balances last week.


Brilliant, I'm glad this is now rectified for you.

If you do have any further queries then don't hesitate to contact us again.

All the best and take care,