Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
I'm sorry to hear a default has been registered on your credit file. The quickest way to get this looked at is to raise a dispute directly with the credit referencing agency. They will send the information to us and we will take a look at this, correct anything that needs correcting and we then send the updates directly back.
If you would prefer to raise this directly with us then in order for us to investigate this and look at things, we would need a bit more information from you. I know you've mentioned that you've already emailed the team but just incase you've missed any information out, please send a copy of your credit file to us along with as much information as possible regarding the VM account and the information you believe is wrong and we can look at the entry for you.
Please note the overall turnaround for a credit file resolution can take up to 28 days from the day we receive a copy of your file. We are unable to expedite this I'm afraid. You can send this via the following:
➡ Email: firstname.lastname@example.org
➡ In Writing: Consumer Underwriting Services, Virgin Media, Eagle Court 3, Coventry Road, Sheldon, B26 3RZ
Keep us posted on how things go.