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Daveb11
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Data used up message but have unlimited

Keep getting a text saying I’ve hit my spending cap  when I have unlimited text messages . 
not sending photos or anything 

very annoying 

 

new to virgin , is this a common problem ? 

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Alex_RM
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Re: Data used up message but have unlimited

Hi Daveb11,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry for any confusion over what's included.

 

Have you signed into your mobile account here to check your data allowance?

 

Alex_Rm

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Daveb11
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Re: Data used up message but have unlimited

hi I have an iPhone X - unlimited texts, calls and loads of data . 

I keep getting a message saying I have used my data when trying to send a text message - this is not a picture message just a normal sms . 

I have also been stopped from making calls with a message saying I do not have enough credit . this is a normal mobile number not a 08 number - the issue resolves after time but then happens again . 

I have only just moved to you and am a little frustrated as I pay for unlimited calls , messages and have loads of data rolled over . 

please can I ask for some ideas as to what could be causing the issue . 

thank you 

dave barber 

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Emily_G
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Re: Data used up message but have unlimited

Thanks for the post Daveb11 and welcome to our community.

 

When you check your online account does everything look correct in regards to your offering and usage?

 

Let us know, Emily.

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Daveb11
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Re: Data used up message but have unlimited

hi yes on the app it says I have unlimited and loads of data
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Emily_G
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Re: Data used up message but have unlimited

Thanks for confirming, that is odd.

 

Can you see anything about this offer expiring or anything along them lines?

 

If not, are you able to screenshot this screen and post it here for me to see? Just ensure any personal information such as mobile number is removed.

 

Thanks, Emily.

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Daveb11
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Re: Data used up message but have unlimited

hi offer is not expiring im on a contract . I will take screen shot next time it happens but if it continues I will haver to leave virgin as I need it to work for my business
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Emily_G
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Re: Data used up message but have unlimited

I meant screen shots of the offering page, you may be able to click on the data for this to go through to give more information as well.

 

Thanks, Emily.

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Daveb11
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Re: Data used up message but have unlimited

sorry that doesn't make sense .
the data says I have loads .
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Emily_G
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Re: Data used up message but have unlimited

Can you please post a screenshot of the offering page showing the unlimited data so we can advise further. 

 

Thanks, Emily.

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