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Data usage

Hi all. 
my mother has a VM account for her iPhone with a £6 pay monthly set up. 
the last 2 bills she has received were for £30 & £36. 
she is 83 years old and does not have wi fi and only uses the news app on her phone. 
when I rang VM on her behalf she was told to turn off mobile data as this was using her 1gb of data. She has done nothing different for the last 2 years  but has received these 2 big bills. Now she can’t even send a text !!

any ideas what’s gone wrong ?? 
thank you  

 

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Re: Data usage

if its data usage you can check the settings on the phone and it will tell you what apps are using the data

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