Showing results for 
Search instead for 
Did you mean: 

Data rollover

Just joined

Hello, I've recently changed my data plan and it has rolled over but now it's using promotion data before using the rollover data. Why does it not use my rollover data 1st ,the one I have paid for last month, just so that there is less to rollover next time?! That's unfair




Forum Team
Forum Team

Hi moore121dm, 


Thank you for your post and welcome to the forums. 


I apologise you feel that way about it - but I assure you that it's not set out to be that way. Every customers promotional data gets used first, as the system would always go to that. Whatever data you have left from your regular data would be rolled over. From my way of thinking, if the promotional data gets used first, wouldn't that lead to you having more data to rollover for next month if your regular data isn't used? I think that's the balance of it. 




Ryan_N- Forum Team

New around here? To find out more about the Community check out our Getting Started guide