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bexhill
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Data and credit top up dissapearing

Hi my allowances and top up limit has maxed out and my allowances have only just refreshed today!!! What is going on this is incredibly frustrating as since upgrading my mobile this has been continuously happening. I've not used every bit of data on my account in the 2 hours I've been up!!

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Emma_C
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Re: Data and credit top up dissapearing

Hi Bexhill, 

Thanks for your post and welcome to our community. 

I'm really sorry to hear that all of your allowances keep going quickly and I can appreciate you're keen to know why. 

Can I ask what type of phone you're using? 

Are you using the data on the phone or is it being used in the background? 

Do you switch data off when it isn't being used? 

Let us know and we can advise further 

Emma_C - Forum Team
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