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annamarriott78
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Cut off

I have had all my mobile services cut off, I had a text saying I needed to insert my new sim card, I have never received this! I am a paramedic and urgently need my phone for work, I had to work all day yesterday without it which was dangerous. I have tried calling but all your lines aren't working, I have tried texting but 24 hours later no reply.

I am going on holiday tomorrow and all the details are on my phone etc, I will not be able to go with out being able to contact people, I am desperate and need my phone reconnecting now

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DJ_Shadow1966
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Re: Cut off

Hello

I have escalated to the VM forum staff team, somebody will be along in this thread to resolve it for you.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Emily_G
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Re: Cut off

Thanks for your post Annamarriott78 and welcome to our community.

 

We'll need to send this replacement out to you, I'll pop you over a private message now to pass security and send this out. 

 

Thanks, Emily.

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