Virgin Media Community

[annamarriott78]

I have had all my mobile services cut off, I had a text saying I needed to insert my new sim card, I have never received this! I am a paramedic and urgently need my phone for work, I had to work all day yesterday without it which was dangerous. I have tried calling but all your lines aren't working, I have tried texting but 24 hours later no reply.

I am going on holiday tomorrow and all the details are on my phone etc, I will not be able to go with out being able to contact people, I am desperate and need my phone reconnecting now

[DJ_Shadow1966]

Hello

I have escalated to the VM forum staff team, somebody will be along in this thread to resolve it for you.

Regards Mike

[Emily_G]

Thanks for your post Annamarriott78 and welcome to our community.

We'll need to send this replacement out to you, I'll pop you over a private message now to pass security and send this out. 

Thanks, Emily.