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Customer Service Complaint

Joining in

I would like to complain about the treatment received by customers services on the phone. I am now struggling to contact customer services to do this. 

Please can someone provide me with an email address to log my complaint? 


Very Insightful Person
Very Insightful Person

There is no email address for VM, complaints or otherwise.

A webform to submit complaints is at 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Forum Team
Forum Team

Hi Christopher101, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

We're sorry to hear you've had a poor experience when it's come to speaking to the team. 

As mentioned by japitts, there isn't a general complaints email address. You can raise one by speaking with the team on 150 / 0345 454 1111, through the link given above or by writing in to Complaints, Virgin Media, Sunderland, SR43 4AA. You can also view our complaints code of practice here

Please let us know if you need any further help. 


Forum Team

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