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Akhan218
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Customer Query - Mobile number

Hi,

 

I recently joined Virgin Media on a 24 monthly contract. I was issued the sim card and a new number but I wanted to use my own no instead so I provided them the code for number immigration. 

Now I want to have the number the virgin mobile issued me (that came with the sim card)

 

I would appriciate any help 

 

Thanks

 

[MOD EDIT: Subject title changed for clarity]

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John_GS
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Re: Customer Query

Hi Akhan218

Thanks for posting and welcome to the community.

If you've already ported in your number, then we wouldn't be able to get you the number that was ported over I'm afraid.

Best,

John_GS
Forum Team


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enlli
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Re: Customer Query

I was going to say not possible but the team beat me to it.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Akhan218
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Re: Customer Query

Can I buy another sim with the same number?
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John_GS
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Re: Customer Query

Thanks for coming back to us Akhan218

Unfortunately no, the number would be gone. 

Best,

John_GS
Forum Team


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