Credit check???

[Racheyg83]

What's the process with extra credit checks? I have always had instant decisions with other providers...what is this process about? How long am I to wait for a decision and how can I log in to check up on it as I do not have a virgin mobile number assigned yet?

Thanks.

[Natalie_L]

Hi Racheyg83, 

Welcome to the Community and thank you for getting in touch. 

I am very sorry to hear there has been some delays with your order. This usually happens when further checks are required before the order can be processed and can take up to 5 days. 

If you have not heard anything within 5 days we would recommend giving the team a call on 0800 052 0238. 

Thank you