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Jasonsoukeras
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Credit amendment still not changed my score back

I’ve had a dispute open with virgin media since January 2019 over a bill for £51 that they think I owed them. 

During the pandemic, I have been working to investigate this payment while also working for London Ambulance but still I had them try to take this payment over April, May, June, and July causing my credit score to get taken from 972 to 603! 

I also had a member of the their staff (Johnny the supervisor) tell me I owed them nothing and that they owed me £52.50 and a cheque would be sent out. NOTHING HAPPENED AND STILL APPLIED FOR THE MONEY I DIDNT OWE. 

I have now paid the £51 because my credit score has been so badly damaged and I’m trying to buy a house with my fiancé. I’ve also contacted the credit amendment file team but they still haven’t replied. Does anyone know a faster method to rectify this because I really need my score sorted. 

Thanks,

Jason 

 

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Zak_M
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Re: Credit amendment still not changed my score back

Good Afternoon @Jasonsoukeras 

 

Welcome to the forum and thank you for taking the time to post. 

 

It sounds like you have followed all the steps required, When did you email the credit file amendments team? 

 

Kind regards,

Zak_M

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