I’ve had a dispute open with virgin media since January 2019 over a bill for £51 that they think I owed them.
During the pandemic, I have been working to investigate this payment while also working for London Ambulance but still I had them try to take this payment over April, May, June, and July causing my credit score to get taken from 972 to 603!
I also had a member of the their staff (Johnny the supervisor) tell me I owed them nothing and that they owed me £52.50 and a cheque would be sent out. NOTHING HAPPENED AND STILL APPLIED FOR THE MONEY I DIDNT OWE.
I have now paid the £51 because my credit score has been so badly damaged and I’m trying to buy a house with my fiancé. I’ve also contacted the credit amendment file team but they still haven’t replied. Does anyone know a faster method to rectify this because I really need my score sorted.