Virgin Media Community

[Gauk_Star]

Hello there

I also can't find my credit agreement or security key information

I have looked in all my folders and I cannot find the email

This particular contract was made 22nd April 2021, however the original deal was made in 2017 I believe

Thanks Tom

[Natalie_L]

Hi Gauk_Star, 

Welcome to the community and thanks for posting. 

I am sorry to hear you do not have the details, we will be able to help. 

I will just need to take a few details via private message so I will pop this over to your now. 

This will be available via the purple envelope on the top right of this page. 

Speak soon, 

[Natalie_L]

Hi Gauk_Star, 

Thank you for joining me on private message, I am glad to hear you have been able to get the information for your agreement. 

With regards to roaming, this will need to be activated at least 24 hours prior to leaving the UK. 

Information on getting set up can be found here 

Please let me know if you have any further questions. 

Thanks,