Hi Librarising90,
Thank you for reaching out to us in our community and welcome, sorry to see you have been unable to log into your loan agreement due to not knowing how or where to find the information you need.
In regards to your credit agreement number and pin, when you first set up a Direct Debit with us, you should have received an email from youraccount@virginmediateam.co.uk with a copy of the Direct Debit instruction attached.
Within this document, towards the bottom, you'll see two references (a Service User Number and Reference). The Credit Agreement Number is the 9 digit reference number.
If you are still unable to find this I will be more than happy to help Via a private chat, I will send you an invite shortly, please click on the purple envelope if you do need any further help.
Regards
Paul.
