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Message 21 of 28
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Re: Credit Declined

Well thanks for checking that I cannot afford £16 month for a SIM ONLY deal it is really appreciated. I am so glad that you have stopped me from spending that £16 a month as I may not of been able to afford to run my 5 bedroomed house if I had to pay £16 a month, well done VM and thanks again for looking out for me. Whilst you are looking out for my finances you can cancel MINE and my WIFES current SIM and PHONE contracts, my SONS SIM only deal, Cancel my Virgin TV, HOME PHONE and BROADBAND. Without you guys looking out for me I just dont know what I would do, well done guys and Happy Christmas👍.

Do I get another badge as Mutley wants a medal?

DONT REPLY ON HERE VM AS I FIND IT INSULTING, JUST CANCEL ALL OF MY PRODUCTS LISTED ABOVE, I MEAN IT, DO IT NOW. I WILL NEVER RETURN AGAIN AS YOUR CUSTOMER SERVICE IS SO BAD 😐

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Message 22 of 28
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Re: Credit Declined

Nathan,

 

The customer's Name is Richard Barrett.

 

Omg you lot can't even get basic manners right...

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Message 23 of 28
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Re: Credit Declined

**Update 19-01-19**

Had another month of trying to sort this out.

I phoned Equifax as advised and they said they don't have a report on me also I could hardly understand what she was saying, why are all the big companies using call centres abroad? It is really difficult and frustrating, I ended up hanging up after about 25 mins! My online Clearscore Equifax report still shows I am good for credit!

Anyway, I have now got my PAK codes from VM and I have gone to ID Mobile.

I have bought 3 of there SIMS ONLY deals, for £10 each we get 9GB data, 300 mins and unlimited texts the best thing is that they are on a 1 month contract only. Guess what....3 credit checks done and all FINE!

If ID mobile's credit checks are ok then why aren't VM's?

I have also emailed VM credit references department so they can try to sort out why there system is declining me.

Anyway looking forward to 9GB of data soon, bye-bye VM for our phones we have a very long history together but I am afraid it has all ended. (Still got tv and broadband for now as this is actually very good).

Regards

Richard Barratt 

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Message 24 of 28
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Re: Credit Declined

'why are all the big companies using call centres abroad?'

because it is cheap. i've been there. it costs a fraction to rent a downtime indian office and get in 50 locals who speak some english and give them a script and pay them a couple of quid an hour - compared to renting a building in the uk and paying 50 staff the minimum wage, plus all the legal rights they have.

companies will take the hit that some will leave because of using an overseas centre/incompetence versus incompetence in the uk. because the cost is so vastly different ongoing, i don't see things changing for the majority.
BEWARE OF SCAMMERS SAYING THEY WORK FOR VM. Do not give any personal or account information over unless the person has the VM Logo next to their username.
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Message 25 of 28
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Re: Credit Declined

Hi Richard,

I'm very sorry that due to the experience you have decided to leave and go elsewhere. 


I can assure you this isn't the level of service we aim to provide and it's disappointing to learn of instances like this and that you've left us. 

I'm confident our team will be back in touch to discuss this further and I hope you enjoy your new deal and provider in the future. 

Do let us know if there's anything else we can help with. 

Thanks. 

Emma_C - Forum Team
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Message 26 of 28
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Re: Credit Declined

Virgin is a joke.  I applied for a note plus phone, I have excellent credit rating.  I was offered a sim card only , if I had wanted a sim I would have gone to my local corner shop.  I said just cancel the order and they said we cant do that, just dont sign the credit agreement when it comes,  might have been an idea to ask me if I really wanted just a sim in the first place.  My partner applied for a note plus and she was offered some cheap crappy phone instead.  She also has excellent credit history.    You apply and you never hear anything  unless you chase it up, when you ring the help line, you get someone who can barely speak English, it so bad is comical.      I went to EE shop got a contract and phone no problem at all. My partner went to Tesco and also had no problems getting a phone and contract.  The sales person at EE said they had loads or virgin customers coming to them  who had been rejected.  It was great business for them.   So Virgin get your act together before you go bust lol.   Again

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Message 27 of 28
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Re: Credit Declined

Re: Credit Declined

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Message 28 of 28
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Re: Credit Declined

Actually, it clearly states on the Equifax website that to find out why a company has declined your application, to contact them directly, as it the company that makes the decision, not Equifax, who merely provide your credit report..
I myself have applied for a contract with Virgin Mobile, as a first time customer with a good credit rating and been declined. The customer service trying to solve this issue has been terrible, so a blessing in disguise perhaps.
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