Yesterday was another SHOCKING day for bad service by Virgin.
Existing customer for so many years.
Tv, broadband, phone, 2 x mobile phones and sims on 2 year deals (ends Jan 2019) and 1 x SIM only (deal ended last month), the aforementioned comes to a lot of money (credit) every month for YEARS, never missed a single payment, so I would say GOOD CREDIT HISTORY with VIRGIN, agree?
Constantly receiving emails, phone calls (from India) to upgrade.
Yesterday I went to The Merryhill Shopping Centre and popped into the Virgin shop so I could enquire about what deals were available as the SIM only deal had expired. We agreed £16 for 30gb, amazing deal, I was really happy👍😁.
5 mins later....Credit check....declined!
Now.....I live in a 5 bedroomed house, nice area, 2 cars, a well paid job (above national average), got a mortgage, I pay bills by DD, I have 1 loan, I have had loans in the past for the last 20 years, credit score is 495 on Equifax.
I am not someone who has no house, no job, bad debts, been in the country 5 mins...(I better calm down!).
I am a perfect candidate for credit.
When I phoned up India when I got home and explained this I got told to email the most ridiculous email address ever...
I think you tell us this stupidly long and hard to spell email address on purpose!
Why not just change it to something short and easy to spell?????
Anyway I now have a 21 day wait for someone to review my email.....me and all my other mobile phones, TV, Broadband may not be here when you get in touch.
I remember blueyonder broadband, yes Virgin I have been with you that long....bye, bye.
I've had exactly the same problem! Contacted Equifax and my credit rating is excellent! I am going to move to tesco mobile me thinks. Son has just been billed £73 for receiving a few texts whilst away in US & Canada for 2 weeks!
I am sorry you feel this way, our credit checks are important so we know we are making responsible decision for us and the customer. As for the forum badges these are a feature of using our community forums a lot of our dedicated users enjoy these.