Virgin Media Community

[estherkalaxo]

Hello,

I placed an order for a contract as brand new customer with the iPhone 11 & Airpods I sent all my details for a credit check, and then received an email shortly afterwards saying there was a “few however I don’t know whether the credit check went through successfully or not there has been no lead up email and I need the phone as my phone is broken I don’t know whether it’s worth waiting for, or whether to find a contract with another provider instead.

[Megan_L]

Hi Estherkalaxo, 

Thanks for using the forums to get this issue with your parked order looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you. 
Usually a mobile order is parked due to -
•    Incorrect information given when processing order
•    Failed credit check 
•    Fraud check
•    System error
I can look into your order here on the forums for you, however you can also text 0753 301 6422 or call 0345 600 0789 if you need to. 
I will send you a PM now asking for some further information. 
Thanks,

Megan_L