Virgin Media Community

[hsbrian33]

Hi, I was wanting to access my credit agreement in order to pay of my outstanding balance, yet don't know my credit agreement number or security key. I know that emails were sent that state this information, yet I am unable to find these emails (have not changed emails within this time). Please can someone assist, thank you.

[Akua_A]

Hi @hsbrian33 

Welcome to our community forums and thank you for your first posts.

Sorry to hear you are having issues when trying to locate your credit agreement number and security key. We would have sent these via documentation when you first took out your contract. We recommend looking through your emails and searching the words 'Credit Agreement' or 'security key' and you should be able to find it.

If not, please let us know and we will do our best to help from here.

Thanks,