Credit Agreement

[mamabear]

I need my credit agreement. I have not kept the emails at all with the credit agreement number nor the security key. I have nothing. I have called o2 and they don't have a copy of it either. I can see the DD on my bank statement.

Can I have access to my agreement? Can someone help with getting it to me.

Thx.

[Carley_S]

Hi @mamabear 

Welcome back to the community forums 

Sorry to hear you've not been able to gain access to your credit agreement. 

We recommend in future keeping a hold of any important emails such as credit agreement access information so that you're able to access them again in the future should you need to. 
We can look into this for you at our side and once we have passed full account security we can resend the documentation and access to you. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down. 

[Carley_S]

Thank you for joining me on private message @mamabear 

Glad we've been able to get this sorted for you today. 
If you believe the issue to be resolved you can mark the thread as resolved by clicking the helpful answer given and this will show anyone else having issue that an answer was given and direct them to the post, alternatively you can just like or 'kudos' the post if it helped you. 

Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :). 
 

[abbiemckenna1]

I need help with this too please

[Carley_S]

Hi @abbiemckenna1 

Welcome to the community forums 

I can see that you're already getting support on this on your original thread from a forum team member. 

Should you have any further questions at all, please direct them to your already opened private message and the agent will support further 🙂