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Nana29
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Creating a virgin mobile account impossible - no confirmation email received

on ‎01-04-2022 15:17

Hi,

 

I'm trying to create a Virgin mobile account to communicate my PAC number, but so far I've never received a confirmation email from the website. I tried 3 times and no success

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Beth_G
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Re: Creating a virgin mobile account impossible - no confirmation email received

on ‎01-04-2022 17:30

Hi Nana29,

Welcome to the Community Forums. Thank you for your post.

I'm sorry to hear you're looking to leave us and have been struggling to create a My Virgin Media account. Have you checked your spam and junk folders to see if the verification email has ended up in there?

Do you also have a different email address you can try to see if that works?

Thanks

Beth
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