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Contract not delivered

We have a contract from Virgin that inc an unlimited SIM only - Oomph Package. SIM doesn’t work.

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Re: Contract not delivered

Hi Woottshep, thanks for the message, I am sorry to hear that the sim doesn't work and can you confirm the following for us please?

 

Have you activated the sim, 

 

Is there no overdue balance 

 

Is there an active direct debit on the Mobile account? 

 

Chris 

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