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MatthewBull
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Contract come to end still getting charged

My contract with virgin was 24 months. 

I was due to stop paying in April this year. However have still been getting charged. I cancelled the direct debit on my online banking now I’m being asked to the bill. I’ve called about 4 times and the moment I mention ending my agreement they hang up. 

I wasn’t this resolved ASAP please. I’ve called twice today and been hung up on both times. 

please help.

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enlli
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Re: Contract come to end still getting charged

Was this for the handset or SIM. 

In the case of the SIM the contract will move to 30 day rolling until you cancel. It does not terminate automatically 

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MatthewBull
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Re: Contract come to end still getting charged

It was the mobile finance agreement it was a 24 month contract that ended in April.

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Gareth_L
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Re: Contract come to end still getting charged

Hi MatthewBull

You have 3 options to close an account. 1/ call us on 0345 6000 789 ( 2/ text us on 07533 016422 or 3/Write to us at the address in our T&C - https://virg.in/legals

Sadly we are unable to close accounts on the Forums 

Gareth_L

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MatthewBull
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Message 5 of 6
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Re: Contract come to end still getting charged

I’ll try texting as I’ve waited for over an hour to talk to someone today finally got through mentioned I wanted to cancel and they put the phone down…

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Gareth_L
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Re: Contract come to end still getting charged

Please let us know how you get on with texting 

Gareth_L

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