Virgin Media Community

[supersaqs]

Hey team,

I upgraded my package to the ultimate volt bundle. Switched my phone over to o2 as a result, got the PAC code etc. I then got lumbered with a contract buyout charge which nobody mentioned in the upgrade plus it doesn't make sense as I upgraded my package, I haven't left really, the o2 thing is part of the VM deal. Can I get this refunded.

Thanks

[Martin_N · Accepted solution]

Hi supersaqs,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the charge you have been given.

We can certainly look into this for you. I will private message you to to confirm some details. 

^Martin

[supersaqs]

This was resolved...you guys rock 🙂

[Carley_S]

Hi @supersaqs

Fantastic news! Thank you for letting us know. If you have any further questions or concerns, please do not hesitate to post again on the community forums, we'll be here to hep if needed. 

Hope you have a lovely week. 

All the best,