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[999rgch]

I have a new installation booked for 25th May. I believe there will be a team taking the cable to the property prior to the installation. Is there a phone no I can call to ensure that isn’t done before the 18th as that is when I move into the property and I can’t have anyone on the property before that date.

[newapollo · Accepted solution]

You could try calling the pre-installs team on 0800 052 1734

They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

[999rgch]

Many thanks. I called the installation team who assure me that they won’t go on the property till 25th. Iwasunder the impression that the pre installation team pulled the cable across from the box and ran it to the side of the house and the installation on 25th would just do inside work. However agent stated that preinstallation would not go onto property at all. I hope that’s the case cos I don’t move in till 18th so they shouldn’t go onto property before that date,

[Daniel_Et]

Hi @999rgch 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're glad to hear the pre-install team have given you the necessary assurances on this matter. If, however, you do have any further queries, please don't hesitate to contact them.

Thank you for your advice @newapollo 👍

Regards,
Daniel

[999rgch]

I hope the advice was right, but I am still concerned. I have asked them to ensure no one goes onto the property before 18th May as they do not have permission. If they do there could well be repercussions. It’s a simple request but very hard to get across.

[Daniel_Et]

Hi @999rgch, 

We understand your concern 😔 In order to provide you further assurances on this matter, we'll send you a private message on here.

Look out for the envelope in the top right-hand corner. If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel

[999rgch]

Have tried replying but it failed to send

[Paulina_Z]

Hi @999rgch,

Thank you for coming back to us via Private Message. Glad that myself and Daniel were able to assist with confirming the details of your install. 

If there's anything else we can do to help going forward, please let us know. We're here to help.

Thanks! 😊