Contact Virgin Mobile about account

[Shelleydickin]

I’m trying to contact virgin mobile regarding my account and getting logged in. I don’t have. Mobile number yet and don’t speak to anyone . 

[MOD EDIT: Subject title changed for clarity]

[Travis_M · Accepted solution]

Hi @Shelleydickin

Thanks for posting on our community forum

Sorry to hear about this, was you looking to register your online mobile account?

Regards

[Shelleydickin]

I’ve applied for a contract then or said. Well done and I tried to log in but can’t it’s getting frustrating 

[Travis_M]

Hi @Shelleydickin

Thanks for the reply

Did you manage to register for your online account all fine? When was the account registered?

Regards

[Shelleydickin]

Sorry I did but I have since spoke to your sales ans since been told I can’t have one because my area not covered 

[Gareth_L]

Hi Shelleydickin, 

Thanks for the update, 

Sorry the service is not available in your area. 

Did they explain why or was it due to poor reception?

Gareth_L

[Shelleydickin]

No reason given only not available I’m my area 

[Gareth_L]

Hi Shelleydickin, 

Would you like me to take a look at this for you? 

It's a bit odd to be honest and I would like to get a second opinion.

Gareth_L

[Shelleydickin]

Hi If this is possible yea please I’m not happy at all. My post code is [MOD EDIT: Personal details]

[Jodi_S]

Thanks for coming back to us Shelleydickin,

Please can we ask you to remove your postcode from this public space. We want to keep you and your details safe and secure. I will pop you over a private message to take some more details from your and find out why you're unable to have our Mobile services. Please click on the purple envelope to accept the chat.

Kind regards Jodi.