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Connect app

Joining in

I moved home and signed up again later however my WiFi is weak and need boosters however to sort this I need to use the connect app.

The problem is, my account is closed on the email address as that is the same as previous account .

I just been pods ! 



Forum Team
Forum Team

Hi Liamsacc, thanks for posting and welcome to our community.

Sorry to hear you're having issues with your WiFi and that you're unable to log into the connect app to do a WiFi health check. I am sorry for any inconvenience this may be causing you.  It sounds like you need help accessing My Virgin Media.  I would like to take a look on your behalf. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.