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Complaints

I have been overcharged by £40 this month but don't know how to get in touch with anyone for help on fixing this. I have tried calling and using the online complaints but can't speak to anyone and the online form always comes back saying error. Any ideas? Thanks! 

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Re: Complaints

Hi there @Gemvp

 

Welcome to our Community and thanks for your first post - I am sorry that you feel that you have been overcharged on your mobile account. Have you checked your bill via your online account to check the charges directly? 

 

All charges will be listed and broken down for you to check and review. 

 

Please do let us know if you need further help once you have check your bill. You can also text us on 07533016422 and our Mobile team will be happy to help; they aim to respond within 24-48 hours. 

 

Cheers

Katie - Forum Team


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