Virgin Media Community

[Dazza963]

Hi

I would like to change the date of the pick up of devices that I no longer need due to ending my contract.

How do I do this there's no option? 

[Kain_W]

Hi Dazza963,

Thanks for posting and welcome to the community. 

To clarify, have you been given a set date for the equipment to be collected? 

If so our team will be in contact where you should be able to reschedule from there. Alternatively you can return the equipment if it's easier if you have a returns pack. 

This link will help if needs be.

Thanks,

[Dazza963]

Hi

No I haven't been given a package to return the devices. I do have a date but would like to change it..

[David_Bn]

Thanks for coming back to us @Dazza963, check out the purple envelope in the top right hand corner for a private message from me, and I'll look into this for you

Kindest regards,

David_Bn