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ineedsimhelp
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Changed sim card. It's asking me for a network key and reset key

I changed sim card and it's asking me for a network key. I assumed that was the 8 digit number on the sim card that I was sent, called "unblocking key".

I entered it and it didn't accept it. I now entered the wrong code too many times and it's asking me for a reset key.

Any ideas where I can get these codes? I can't use my phone with them.

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Gareth_L
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Re: Changed sim card. It's asking me for a network key and reset key

Hello ineedsimhelp

Thanks for your post and sorry to hear the above 

Can I just ask if your handset was from us or has it been purchased from a 3rd party 

What handset is it and where was it from please 

if so then you would need to contact the manufacturer to get the unlock code 

Gareth_L

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ineedsimhelp
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Re: Changed sim card. It's asking me for a network key and reset key

It's a Alcatel VM560. I bought it a number of years ago and I don't remember where from. It's asking for a reset key and a network key. I'm trying to search online where I can get those keys but I haven't been successful yet.

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Beth_G
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Re: Changed sim card. It's asking me for a network key and reset key

Hi ineedsimhelp,

 

Thanks for confirming the handset model for us. I'm going to send you over a private message so I can look into this a bit further for you.

 

Please find my message over at the purple envelope 🙂

 

Beth

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