Menu
Reply
Jayeffkew58
  • 1
  • 0
  • 0
Joining in
123 Views
Message 1 of 2
Flag for a moderator

Changed email due to not remembering password

I’ve been locked out of my original blue yonder email for ages as I cannot remember password and have been unable to get a reset (impossible to get it through virgin call centre). I get emails to my new email about my phone bill with a link but the link won’t let me in. Can anyone help 

0 Kudos
Reply
Kath_F
  • 27.45K
  • 1.05K
  • 2.05K
Forum Team
Forum Team
82 Views
Message 2 of 2
Flag for a moderator

Re: Changed email due to not remembering password

Hi Jayeffkew58, 

Thanks for your post and welcome to the forums. It's really great having you on board with us in the Community. 

I'm sorry to hear that you are having an issue with accessing your email address. Have you tried following the forgotten password link? 

If not then we can also help to reset things here for you but in order to do that I will need to pass data protection with you.

I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right hand side of the page to access your inbox.
Thanks,

Kath_F
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply