on 10-10-2022 18:13
Trying to change our direct debit account as our bank in closing. An hour to get through online and no facility to change online. Anyone find somewhere online you can change it? Or just wait until virgin dont get paid and they contact me
on 10-10-2022 20:32
Hi ClaireAuYeung
Thanks for posting and welcome to the community.
I am sorry for the hold times - we're busier than normal.
This can be done online in the payment section - there's an option for updating your Direct Debit.
Best,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 10-10-2022 20:43
it says not possible to change online
on 10-10-2022 20:46
Ah for mobile. you'll need to call us for that, apologies I thought you meant cable. Please call us on 789 / 0345 6000 789 and we can assist further.
Kind regards,
on 10-10-2022 20:49
With an hours wait time...the bank may actually close and I'll have no account before I get through
on 10-10-2022 20:51
We're busier than normal but will answer asap.
