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Coleallison
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Cant verify virgin account

So i have seen a plethora of people suffering from this error, why can we not register our accounts its been an issue for over 3 years now and still no solid solution. Can you address this, to exasperate the situation there is no way of even communicating with a company that we are  contracted to without this ridiculous account verification. Is there a solution yet? Why is this still an issue? And no a screenshot of the error wont help!

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Beth_G
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Re: Cant verify virgin account

Hi Coleallison,

 

Thanks for posting and welcome to the community.

 

I'm sorry to hear you're having some trouble verifying your online mobile account. Just to confirm, are you referring to an issue regarding verifying your account via email confirmation or the security question and answer part during registration? 

 

Thanks,

 

Beth

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