Thanks for your post and welcome to the Community Forums, Emmyjo,
Apologies for the delayed response, have you been able to get this sorted since your post? Is this occurring with your registering your details? As you have stated that this is a transfer of ownership, it will require you registering with your details so that the email address you use to log in is your own. If you are still needing help with this let us know and I'll send you a private message to confirm your details.
Cheers,
Corey C