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Cannot track SIM in post

dbarnett
Joining in

I lost a phone on 25/09. The SIM replacement was supposed to have been posted on Mon 26/09 but still hasn't arrived. I've no way of tracking it and the live chat appears to have been removed/disabled from the website. Is there any way of getting in contact with them for support to track the SIM since I can't make phone calls?

 

Thank you.

1 REPLY 1

Gareth_L
Forum Team
Forum Team

Hello dbarnett,

Thank you very much for joining our Community.
Can I just apologise for Sim not arriving.

We cannot check directly from here.

So I will need to send you a private message to gain account access and run further checks.
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L