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Cannot seem to register online

Keep getting stuck at Mothers maiden name. Also Virgin Mobile says it sends a text message when you key in mobile number but it has not sent one. I need to turn on the roaming abroad  button but cannot get registered to do this. I have also waited over 2 hours on the mobile to Virgin mobile todeal with this but no one answers and I get cut off after an hour and need to start again. I fly out early tomorrow and its looking like I will not have a mobile phone working. I only just changed to Virgin Mobile as part of a bundle  amonth ago and I am thinking of cancelling everything if I cannot get this sorted - It is just ridiculous

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Re: Cannot seem to register online

Hi Richjen1, 

Thanks for your post and welcome to our community. 

I'm really sorry you're having some issues using the services abroad and creating your online account. 

I'd love to get this sorted especially the roaming issue first so I'll need to pop you a personal message first and we'll take it from there. 

Emma_C - Forum Team
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