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ryup
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Cannot reset Email & Password for Mobile account

Tried reseting my password and email. It asks for my phone number, email and post code. Despite trying many times it does not work.

I still have access to the email i just want to change the password but it wont let me it doesn't seem to recognize the number. I tried the original number and the one it was changed from.

I have previous emails to show i'm the actual owner. 

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ryup
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Re: Cannot reset Email & Password for Mobile account

I still need support to recover my account. My details arent recognized through the password and email reset. 

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Zak_M
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Re: Cannot reset Email & Password for Mobile account

Good morning @ryup

 

I am sorry to hear that you have had some issues with accessing your online account. 

 

Are you looking to re-set both your log in and your password? 

 

Kind regards,

Zak_M

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ryup
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Re: Cannot reset Email & Password for Mobile account

I just want to reset my password however its not recognizing my other details my post code and phone number. I did change my original virgin number to the phone number from my old service provider but ive tried both to no help.

when using the text message help it requires my security question which was setup through a phone call and I cannot remember that.

I am still receiving my  bills through my email inbox with reference numbers etc.

this issue could be due to having to virgin media profiles linked to one email. My mobile phone account and my broadband account are not linked. 

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Zak_M
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Re: Cannot reset Email & Password for Mobile account

Thank you for coming back to me. 

 

Ill pop you over a PM so that I can assist you further. 

 

Kind regards,

Zak_M

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