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Cannot receive calls and SMS after port in

After porting in my number from Three, I can't receive any calls or SMSs, except from Virgin. Making calls and sending texts are fine.

I spoke to two customer service agents. The first sent me a new SIM card, but changing SIM did not solve anything. The second said it was due to mast problems that will need reinvestment, and that might take months??? Absolutely insane. I mentioned to both that my other services are fine, and it's just receiving calls and SMS.

A browse through the other forums shows that other people have had split port issues. I flagged this up to both customer service agents (Marthy and Aileen) but were ignored.

This is terrible service, VM. I'm not able to access my bank account to pay anyone, as I need SMS verification codes for that. Sort it out or I am going back to Three. Would rather pay them more to have a functioning phone.

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Re: Cannot receive calls and SMS after port in

Hi kimngkq,

 

Thank you for your post and welcome to the forums. 

 

I will send you over a private message to look into this. You have provided me with enough information to see it needs looking at closer. 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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Re: Cannot receive calls and SMS after port in

Thank you for that information. 

 

I have raised this with our IT team and they will aim to get this resolved within 3-5 working days, the reference to that is; P010254761  . I can appreciate this is not ideal at all, but it is a better resolution from what you have advised in your original post. As soon as I get any updates I will be sure to let you know. 

 

Cheers.  

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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Re: Cannot receive calls and SMS after port in

Thanks Ryan, that was definitely much better than the previous help I received. Thank you!

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Re: Cannot receive calls and SMS after port in

Not a problem at all 🙂 

 

Speak soon. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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Re: Cannot receive calls and SMS after port in

Just had an email to confirm it's been fixed @kimngkq - can you let me know please? 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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Re: Cannot receive calls and SMS after port in

Yep, all fixed. Thank you so much for making sure this was seen to, Ryan. Amazing work:)

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Re: Cannot receive calls and SMS after port in

Not a problem at all - my pleasure. 

 

If you need anything at all in the future please just reach out 🙂 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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