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markmcg
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Cannot login to mobile account and other 'issues'

Hi,

Apologies for cross-posting (perhaps original is in wrong place?).

I have had a mobile SIM with VM for a while, though never used (I know it works!).  I have renewed my package with VM 'Ultimate Oomph' bundle (with inc. mobile SIM).

I cannot login to mobile account (even trying forgotten password route) 

 

I currently have an existing mobile phone contract with another provider which I have a PAC code to end agreement & transfer...to VM Mobile as I want to keep my existing number.

Can someone please advise?

Many thanks,

Mark

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Tom_F
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Re: Cannot login to mobile account and other 'issues'

Hi Mark, thanks for getting in touch.

 

Sorry to hear about the issues you've had with your mobile account. I'd like to see what we can do to help, please look out for my PM (the purple envelope) and get back to me when you can.

 

Tom

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Tom_F
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Re: Cannot login to mobile account and other 'issues'

Thanks for getting back to me @markmcg, glad we could help get this sorted out.

 

If we can help with anything else please don't hesitate to get back in touch.

 

Tom

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