Cannot log in to Virgin Mobile

[ennismp]

Hi,

I cannot and never have been able to login to my Virgin Mobile account to look at my daughters bills, All I ever get is 

Oops, something's gone wrong!

Please try again in a few moments.

I was on hold for 45 minutes earlier and then the person just hung up as soon as I connected

Really not impressed 

[ennismp]

Can anybody from Virgin please reply? Yet again been on hold to your support team for over 30 mins and still cannot get through to somebody who can answer why I cannot see my bills?

[Gareth_L]

Hello ennismp

Would you be happy for me to see what is causing this issue 

I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

[ennismp]

Yes please that would help

[Gareth_L]

Thanks ennismp

I have just sent you a private message to get the necessary details 

Gareth_L

[ennismp]

Thanks, I have replied with all the details