Menu
Reply
ennismp
  • 4
  • 0
  • 0
Joining in
163 Views
Message 1 of 6
Flag for a moderator

Cannot log in to Virgin Mobile

Hi,

I cannot and never have been able to login to my Virgin Mobile account to look at my daughters bills, All I ever get is 

Oops, something's gone wrong!

Please try again in a few moments.

I was on hold for 45 minutes earlier and then the person just hung up as soon as I connected

Really not impressed 

0 Kudos
Reply
ennismp
  • 4
  • 0
  • 0
Joining in
105 Views
Message 2 of 6
Flag for a moderator

Re: Cannot log in to Virgin Mobile

Can anybody from Virgin please reply? Yet again been on hold to your support team for over 30 mins and still cannot get through to somebody who can answer why I cannot see my bills?

0 Kudos
Reply
Gareth_L
  • 6.95K
  • 424
  • 781
Forum Team
Forum Team
104 Views
Message 3 of 6
Flag for a moderator

Re: Cannot log in to Virgin Mobile

Hello ennismp

Would you be happy for me to see what is causing this issue 

I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

0 Kudos
Reply
ennismp
  • 4
  • 0
  • 0
Joining in
101 Views
Message 4 of 6
Flag for a moderator

Re: Cannot log in to Virgin Mobile

Yes please that would help

0 Kudos
Reply
Gareth_L
  • 6.95K
  • 424
  • 781
Forum Team
Forum Team
97 Views
Message 5 of 6
Flag for a moderator

Re: Cannot log in to Virgin Mobile

Thanks ennismp

I have just sent you a private message to get the necessary details 

Gareth_L

0 Kudos
Reply
ennismp
  • 4
  • 0
  • 0
Joining in
95 Views
Message 6 of 6
Flag for a moderator

Re: Cannot log in to Virgin Mobile

Thanks, I have replied with all the details

0 Kudos
Reply