Virgin Media Community

[arrow17]

I've just moved into a new flat and need to set up broadband with Virgin Media. The previous tenants had virgin media and there is a virgin socket. On their website, after selecting Virgin broadband, I had to go through a Credit Check. This involves entering the eircode. All my neighbors have the service except for my flat.

This prevents me from placing my order with Virgin Media. If this cannot get resolved, I'll have to look at other providers as my situation does not allow me to make a phone call to the Virgin helpline.

[newapollo · Accepted solution]

Hi @arrow17 

I hope you soon settle into yuor new flat.

Unfortunately this forum is for Virgin Media UK so you will need to contact the Irish VM site.

https://www.virginmedia.ie/contact/ 

Call us:

Existing Customers: 1908

Calling from abroad: 00 353 1 2458000

Mon - Sat 9am to 6pm.

Not a customer? Talk to us about joining: 1800 940070

Mon - Sat 9am to 6pm.

Or

Write to us:

Virgin Media Ireland

Limerick Enterprise Development Park,

Roxboro Road,

Limerick.

*Please only use the above address when sending us a letter.

[Kath_F]

Hi arrow17, 

Thanks for your post and welcome to the forums.

As mentioned above by newapollo, this forum is for UK customers only so we're not able to offer any advice on your situation I'm afraid. 

I can see you've already been given the contact options for VM Ireland so you will need to use one of those. If you have a Twitter account, they can also be reached on @VirginMediaIE

Many thanks, 

[jf007]

My address is not listed (house name not number) how do I add our house? 

Others in the street have virgin media broadband so it is logical that it may be available for us too.

Shall I post my address on here so you can check?

Thank you

[Ashleigh_C]

Hi there @jf007

Thank you so much for your first post to our community forums and welcome to the team! It's great to have you here!

Can I ask if your address shows in full on the Royal Mail website? 

If you're not sure, can you check now for me, if it does show let me know and we can take a further look into this with you. 

Please don't post any personal information such as an address on this public thread, for your own security. 

Thanks again. 

[jf007]

Hello Ash,

I've checked royal mail website for finding a postcode and I can confirm my house name is listed.

However this is not showing on your website?

Many thanks 

[Ashleigh_C]

Thank you for confirming! Can I just make sure, are you in the UK or Ireland? 

Thanks again

[jf007]

Thank you Ash,

We're based in the UK, not Ireland.

Many thanks 

[Beth_G]

Hi jf007,

Thanks for letting us know.

I'll pop you over a private message now so I can do what I can to help 🙂

Please look out for my message over at the purple envelope