Cannot contact virgin

[ldnjones86]

I placed a new order after my last one ran out a few months ago and recieved an email saying virgin would email me shortly to confirm the order. That was 9 days ago. There's a link in the email for help is a 404 page. 20 mins of sorting through all the options on the help section and contact us section it keeps leading me here. The order also isn't showing up in my account yet, I just want a customer service email address so someone can check the order. Anyone have one? 

[David_Bn]

Thanks for your post on our Community Forums, and a very warm welcome to you @ldnjones86!

Sorry to hear of the order confirmation not being sent to you via E-Mail, have you possibly checked your junk/spam folder to see if this has been sent there?

Kindest regards,

David_Bn

[ldnjones86]

Yes, there is no email. Thanks for not answering my question. 

Again, I'd like an email address for direct contact. 

[enlli]

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@ldnjones86 wrote:

Yes, there is no email. Thanks for not answering my question. 

Again, I'd like an email address for direct contact. 

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Virgin, and some other providers,do not have direct email.

I'm sure the team here can help

[Steven_L]

Thanks for coming back to us ldnjones86, we don't have any email addresses for such issues. 

I could look into this for you but would need to take a few details, so that we can pass account security, I will drop a private message over in a moment and we can look into this for you.

Kind Regards,

Steven_L