Cannot believe the poor level of treatment I have received!
2 weeks ago
> Virgin media works intermittently at my home. It often takes four or five minutes for a whatsapp message to go through to a friend which means I must rely on mobile data
> Mobile data (monthly allowance) runs out in the middle of the month because of the poor WIFI service that I am (stupidly) paying for
> I must then pay extra for mobile data. Responsibly, and with some foresight, I login to mobile account to put a £0 credit limit in place. To stop myself from paying for any apps udpating in the background, etc. Virgin tell me I can't do this because the limit won't come into place until 4th February. Fine (but not fine really).
> I receive a text message from Virgin two days ago to say my allowances have been refreshed. Very good, or so I think.
> Two days later now and I still have no data, and so I spend my time turning my phone on and off, turning airplane mode on and off, to try and connect to the Virgin network again.
> Today. Enough. I call Virgin to find out what is occurring.
> I am told that my services have been "barred" for running up a mobile data bill of £56, which is £50 over my usual £6 Agreement. That is £50 extra than I now must pay beyond the £37 a month I am paying for Virgin WIFI in my home that does not work as it should. (I must look like a fool to Virgin at the moment, because they are treating me as one)
> I tell the gentleman on the phone that I can pay this money - it is not a great problem - and that I expect that they would have taken it in the middle of the month in my next direct debit. A reasonable expectation I would say.
> He tells me that they will take the money, and I will receive a bill for it, but this £56 is the unbilled amount that I owe. And I am over my "50 pounds credit limit", or some nonsense.
> I ask him how it is that Virgin did not alert me that I owe this money or that my services were "barred".
> I tell him I can understand cutting off a persons services when they fail to pay a bill, but as he said: this is an amount that I have yet to be billed for.
> Virgin did not alert me that this money was owed. Virgin had not yet given me an opportunity to pay. Virgin still treat me like a somebody who had broken faith and "barred" my services.
> I cannot believe.... cannot believe.
> Does anybody at Virgin have anything to say to me that can begin to justify this service?