Cannot access credit agreement number

[Alisonstorey]

My credit agreement for my handset is due to end I think next month I think but I can’t access it on the virgin site - I don’t have the agreement number or key. I no longer have the email sent 3 years ago

[David_Bn]

Thanks for your post on our Community Forums @Alisonstorey, and a very warm welcome to you!

I can certainly help you with this, but will need to take a few details from you.

Check out the purple envelope in the top right hand corner for a private message from me.

Kindest regards,

David_Bn