Cannot Restory Mobile Service

[BurnerForStuff4]

I am from the UK and I currently still have a UK SIM card in my phone, but I am living in Germany. 

Yesterday I received a text telling me that I had exceeded my credit limit, and that I can either visit virginmobile.co.uk/youraccount, call 789 from the UK or call +447458333789 from abroad. 

The first of these options doesn't work, as whenever I try to log in or change my password I get the message "Oops - that's not quite right". 

The second of these options only works from the UK, and the third number doesn't work at all for me when I call it. 

Does anyone know of any way I can resolve this issue?

[Jodi_S]

Hi BurnerForStuff4,

A warm welcome and thanks for posting on our community forums. We do apologise that your unable to log on to your online account to check why you have gone over your credit limit.

You will need to contact our team to make a payment to bring you under your credit limit, unfortunately, this is not something we process from our community forums.

Please can we ask you to contact our team on +44 7953 967 967 who will be able to check your mobile account and take a payment to bring you under your credit limit.

Kind regards Jodi. 

[BurnerForStuff4]

Hi Jodi, thank you for the quick reply. 

Sadly, when I attempt to call that number I hear a repeating tone followed by the call failing. This is the same issue I have as when I try to call +44 7458 333 789

[Nathan_B]

Thanks for trying this @BurnerForStuff4, sorry to see you were unable to call the number provided.

As explained in the previous post, we are unable to take any payments via the forum. What I will do however is send you a PM to confirm your details so I can assist with getting you onto your online account to do this.

Regards

Nathan