Cancelling contract

[Kimbo131]

My father is very Ill and not expected to live long however he has a mobile contract how would his death affect his contract .can I cancel it with no fees or would I have to complete his contract?

[Paulina_Z]

Hi @Kimbo131,

Welcome to our Community Forums. Thank you for your first post and I'm very sorry to hear about your father's situation. We're here to help.

You can take a look at our dedicated Change Account Holder page which has a dedicated section for this situation. You can give our Critical Illness team a call on 0800 952 2302 between 8am-6pm during Monday to Friday, or 9am- 5pm on Saturday.

Our team will be able to look into this for you and help close down the account.

Please let us know if you need any further assistance from us, we're here to help.

Thank you.