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lyn58
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Cancelling contract in cooling off period problem

I had contract with virgin/02 on Xmas day but decided to cancel the next day (cooling off period) had conversation with02 on Boxing Day they said they would cancel it within 14 days I photoed conversation just in case 16 days later 02 take £ 25 from my account after I told them to cancel trying to get virgin to cancel so I can go back to my original package my bill is still linked to package what can I do to get this sorted 

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Gareth_L
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Re: Cancelling contract in cooling off period problem

Hi lyn58

Sorry to hear this has happened 

We are now one company but our billing and account systems are still separate 

The £25 that O2 took, you would need to contact O2 directly to get this refunded 

Also as we are a Forums Team, sadly we are not able to assist with package changed on here

Gareth_L 

 

 

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lyn58
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Re: Cancelling contract in cooling off period problem

I have contacted 02 no surprise haven’t had a response about the 25 they have took I’ve cancelled the direct debit so they won’t be taking anymore of my money 

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lyn58
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Re: Cancelling contract in cooling off period problem

I am disgusted that you are given a cooling off period and they chose to ignore it and I see I’m not the only one 

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Gareth_L
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Re: Cancelling contract in cooling off period problem

It would be best to contact O2 again Lyn58

Sorry we have no access to the billing systems they use 

They have asupport forum as well 

Gareth_L

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