Virgin Media Community

[brocoli]

Hello,

I need to cancel one of my mobile phone plans which is out of contract. I took out the plan for an elderly relative but unfortunately they now find using any mobile phone too confusing. Some of the threads I have read suggest that the plan is only terminated by Virgin Media when the number is transferred to another provider.

This does not apply in my case as I simply want to cancel the one plan completely. The other 2 plans I have are to stay in place. Any help would be appreciated.

[Vikki_M]

Hi @brocoli

Thank you for your post and welcome back to our community. 

If you would like to cancel a phone plan that is no problem. You do not need to port the number to a new provider if you wish to cancel the contract and number in full. 

Our mobile support team can do this for you.

They can be reached on 789 from a Virgin Mobile or 0345 600 0789 from any other line. 

Alternatively you can speak via text on 0753 301 6422.

Please let us know how you get on. 

[brocoli]

Thanks for the reply, I shall contact the Mobile Team and let you know what develops.

[brocoli]

Good afternoon,

I contacted Virgin Mobile this afternoon on the 789 number and got through without delay.

I was able to have the mobile phone plan in question cancelled but obviously needed to give one month's notice.

I was a bit concerned that the operator could not identity my password even though it was correct, so I may have to follow this up. However, we got round the problem by using another security question.

So, all in all a positive experience but how consistent this level of service is might be a different matter. 

[Paulina_Z · Accepted solution]

Hi @brocoli,

Thank you for coming back to us about your ongoing Mobile query.

I'm glad that you've been able to have this issue resolved for your elderly relative and have this mobile plan cancelled as per your request. 

If there's anything else we can do to help, please let us know. We'll be more than happy to help.

Thank you.